Shipping & Delivery Policy

At ZEOTIVA, we want the journey from checkout to delivery to be straightforward and easy to understand.

Our store offers creative Christmas ornaments and distinctive hanging decorations across the Modern Ritual Collection, Dreamy Sweet Collection, and Whimsical Art Collection. Because many designs include delicate glass, ceramic, resin, sculptural elements, or intricate holiday details, appropriate protective packaging is used to help safeguard products during transportation.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

• Business days are Monday through Friday and do not include public holidays.

• Processing time is separate from shipping transit time. Preparation may occasionally take longer during peak holiday seasons, major promotional events, periods of unusually high order volume, inventory checks, or other exceptional circumstances.

• Certain holiday ornaments with delicate, handcrafted, or delicate sculptural features may also require additional packaging preparation before leaving our fulfillment facility.

Once your order has been dispatched, we will send a shipping confirmation email with tracking details when tracking is available.

Estimated Delivery Time

Our general estimated transit period is: 7–20 business days after shipment

(The 1–3 business day processing period is not included in this estimate.)

Actual delivery times can vary depending on factors such as:

• Destination country or region

• Carrier operations and availability

• Customs inspections or clearance

• Public holidays

• Weather conditions

• Seasonal or peak holiday shipping demand

• Remote delivery areas

• Local delivery restrictions

• Other circumstances outside our reasonable control

All delivery periods provided by ZEOTIVA are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

Available delivery methods and applicable shipping costs will be shown during checkout. These may vary according to your destination, package dimensions, product type, and the items included in your order.

If an order qualifies for free shipping or another shipping promotion, the applicable option will be displayed during checkout before payment is completed.

Larger ornament sets, heavy holiday decor, or products requiring additional protective packaging may have different shipping requirements depending on the destination.

Protective Packaging for Delicate Holiday Decor

Some ZEOTIVA Christmas ornaments and hanging decorations may feature:

• Delicate glass or ceramic bodies

• Fine glitter, paint, or metallic accents

• Intricate hanging loops, ribbons, and hooks

• Hand-painted or sculpted figures

• Botanical, winter, or artistic pendants

• Other fragile holiday elements

Where appropriate, specialized protective packaging materials are used to help limit unnecessary movement and reduce the risk of impact during transportation.

When your package arrives, please open it carefully and inspect the product within a reasonable period.

We recommend keeping the original shipping and protective packaging until you have confirmed that your holiday decor arrived in satisfactory condition.

Tracking Your Shipment

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link to the email address entered during checkout.

• Tracking information may not become active immediately after a shipping label is generated. Please allow some time for the carrier's system to register the shipment.

• Depending on the shipping provider and destination, tracking may only update when the package reaches certain processing, transit, customs, or delivery checkpoints.

Possible Delivery Delays

We work with logistics providers to move orders as efficiently as reasonably possible. However, circumstances outside our control—especially during busy holiday seasons—can occasionally cause delays.

Examples include:

• Peak holiday shipping volume and logistics surges

• Carrier service interruptions

• Customs inspections or clearance delays

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Remote delivery destinations

• Local delivery restrictions

If your package has not arrived within the estimated 7–20 business day transit period, please contact our customer support team. We can review the tracking information and available shipping details associated with your order.

Providing the Correct Shipping Address

Customers are responsible for entering complete and accurate delivery information when placing an order.

Before completing checkout, please verify your:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact details

If you discover an error after submitting your order, contact us as quickly as possible. We will make reasonable efforts to correct the information before fulfillment, but address changes cannot be guaranteed after an order has entered processing or shipment.

Where permitted by applicable law, additional shipping charges may apply if a package needs to be reshipped or is returned or delayed because the customer supplied incomplete or inaccurate delivery information.

International Shipping

ZEOTIVA delivers to selected international destinations where shipping services are available.

Depending on the destination, international shipments may be subject to:

• Customs inspection

• Import duties

• Local taxes

• Brokerage fees

• Customs clearance charges

• Other fees imposed by government authorities or delivery providers

Unless checkout specifically states otherwise, these charges are generally the recipient's responsibility. ZEOTIVA does not determine or control customs processing times, duties, taxes, or other charges imposed by local customs authorities, governments, or carriers.

Products Damaged During Transit

Holiday ornaments and fragile decor can be vulnerable to impact during transportation.

If your ZEOTIVA product arrives cracked, chipped, broken, or otherwise damaged during shipping, please contact us as soon as reasonably possible.

To help our team assess the issue, please provide:

• Your order number

• Clear photographs of the affected ornament or decor

• Photographs of the internal protective packaging

• Photographs of the outer shipping package

• A photograph of the shipping label

• A short video when it helps demonstrate the issue

Please keep both the affected item and its original packaging until our customer support team has reviewed your request. Subject to the circumstances and applicable store policies, an available resolution may include a replacement, refund, or another appropriate remedy.

Lost or Unusually Delayed Shipments

If tracking indicates an unusual delay or you cannot determine the location of your package, contact our customer support team.

We can review the available carrier information and, where appropriate, assist with a carrier enquiry or other available resolution process. The time required for an investigation and the possible outcome may depend on the carrier's procedures and the circumstances of the shipment.

Packages Showing as Delivered

If carrier tracking indicates that your package was delivered but you cannot find it, we recommend checking:

• Your mailbox and normal delivery location

• Front, rear, or side entrances

• Building reception, concierge, or mailroom

• Other members of your household

• Nearby neighbors

• The local delivery carrier

If the package still cannot be located after these checks, please contact us so we can review the available delivery information with you.

Split Shipments

Occasionally, items purchased together may be sent in separate packages because of:

• Different inventory locations

• Product dimensions

• Protective packaging requirements

• Warehouse availability

• Fulfillment arrangements

For example, an ornament from the Modern Ritual Collection and another design from the Dreamy Sweet Collection may be fulfilled separately if they are stored at different inventory locations or require different packaging arrangements.

When an order is divided into multiple shipments, individual packages may have separate tracking numbers and can arrive on different dates. You will not incur an additional shipping charge solely because ZEOTIVA chooses to divide an order into multiple shipments.

Receiving & Unpacking Your Order

Fragile Christmas ornaments should be unpacked carefully.

When receiving your ZEOTIVA order, we recommend:

• Opening the shipping package carefully

• Keeping sharp tools away from the product

• Removing protective materials gradually

• Supporting the ornament by its main body rather than its hanging ribbon or loop while unpacking

• Handling delicate glass, ceramic, or fine details with care

• Inspecting the product before disposing of its packaging

• Placing the item on a soft, clean, stable surface before hanging or displaying

Contact Us

For questions concerning shipping, tracking, delivery, or products damaged during transportation, please contact:

• Brand: ZEOTIVA

• Official Website: zeotiva.com

• Legal Entity: Shenzhen Mitong Technology Co., Ltd.

• Registered Address: Room 1508-061, 15th Floor, Armed Police Building, No. 7057 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen

• Unified Social Credit Code: 91440300MAE9F36D58

• Customer Support Email: service@zeotiva.com

zeotiva.com is owned and operated by Shenzhen Mitong Technology Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer service, and managing related e-commerce activities.

When contacting us about an existing purchase, please include your order number and the email address used at checkout whenever possible.

ZEOTIVA — Creative Ornaments, Thoughtfully Delivered.