Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the ZEOTIVA Christmas ornament or hanging decoration you would like to purchase, select any available options or variations, add it to your shopping cart, and proceed through the checkout steps.

After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation to the email address associated with your order.

Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances.

Please refer to our Shipping Policy for current order-processing and estimated transit times. All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product.

To help us review the situation, please provide:

• Your order number

• Clear photographs of the ornament or product

• Photographs of the packaging

• A photograph of the shipping label, if available

• A short video if the issue involves the hanging loop, ribbon, delicate features, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What does ZEOTIVA sell?

ZEOTIVA offers a curated range of creative Christmas ornaments and distinctive hanging decorations designed to bring festive warmth and personality to holiday spaces.

Our products are organized into three main collections:

• Modern Ritual Collection: Contemporary and sculptural ornaments designed around modern forms, textures, subtle metallic tones, and refined holiday styling.

• Dreamy Sweet Collection: Soft, charming, and playful ornaments featuring dreamy colors, winter figures, glitter accents, and cheerful holiday elements.

• Whimsical Art Collection: Expressive and imaginative hanging decor featuring artistic forms, handcrafted-style details, unique silhouettes, and creative decorative pendants.

Available designs may change as new products and collections are introduced.

Do materials and finishes vary between ZEOTIVA products?

Yes. Materials, finishes, glitter distribution, hand-painted details, and construction can differ depending on the individual product.

Because of manufacturing and finishing processes, minor variations may occur in:

• Shape

• Texture

• Color

• Finish or glazes

• Decorative details

• Surface appearance

Small differences between individual products or production batches are possible and do not necessarily mean that an item is defective.

Will my ornament look exactly like the product photos?

We make reasonable efforts to present product colors, proportions, finishes, shapes, and decorative details accurately.

However, slight differences may occur because of screen settings, lighting, photography, hand-painting or crafting characteristics, production batches, and normal manufacturing variations. Please check the individual product page for information specific to the item you are purchasing.

How should I care for my ZEOTIVA ornaments?

Care requirements may differ between products, but general recommendations include:

• Handle delicate glass, ceramic, or resin ornaments carefully

• Avoid dropping or striking the ornament against hard surfaces

• Take extra care with intricate hanging loops, ribbons, and sculptural details

• Use a soft, dry cloth for gentle cleaning; avoid harsh chemicals or immersing decorated pieces in water

• Follow any product-specific washing or care instructions

• Store ornaments securely in a cool, dry place during the off-season

• Stop using an ornament if it develops significant cracks, chips, or other damage that could affect safe hanging or display

Always follow any care instructions provided on the individual product page or with your item.

How should I care for hanging loops, ribbons, stands, and decorative details?

For ornaments containing additional or delicate components:

• Handle removable pieces and stands carefully

• Avoid twisting or forcing delicate hanging loops or attachments

• Check hanging loops, hooks, and ribbons before display

• Clean individual components according to their applicable care instructions

• Avoid abrasive cleaning materials

• Store removable accessories and stands safely when they are not being used

Please refer to the applicable product page for additional care information.

What should I do if a hanging loop, ribbon, stand, or decorative component has a problem?

First inspect the product carefully and avoid forcing, bending, or modifying the affected component.

Where relevant, check that:

• The hanging loop or ribbon is securely attached

• Removable components or stands are properly fitted

• There are no visible cracks or damaged areas

• Decorative components have not become loose or broken

If the problem continues, please contact our customer care team for assistance.

Can ZEOTIVA ornaments be used outdoors?

Please follow the recommendations provided for the individual product.

Unless a product is specifically described as suitable for outdoor conditions, we recommend protecting holiday ornaments and decor from moisture, rain, extreme temperatures, prolonged direct sunlight, harsh cleaning products, and other conditions that could damage the product.

Are the listed dimensions and weights exact?

Measurements and weights displayed on our website are intended as useful references.

Minor differences can occur because of manufacturing processes, crafting methods, product construction, or measurement techniques. Please review the individual product page for product-specific measurements.

Are ZEOTIVA products suitable for gifting?

Many ZEOTIVA designs are selected with gifting in mind and may be suitable for occasions such as:

• Holiday host gifts

• Secret Santa exchanges

• Seasonal housewarmings

• Festive celebrations

• Thank-you gifts

• Everyday winter surprises

Packaging and included accessories vary between products, so please review the relevant product page for specific details.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return Policy and contact us for the applicable return instructions.

Products returned without prior authorization or without following the instructions provided may not be accepted.

Does ZEOTIVA provide a warranty?

Eligible ZEOTIVA products may be covered by a limited warranty against qualifying defects in materials or workmanship under normal intended use.

Where a warranty applies, its duration, coverage, and applicable conditions will be stated on the relevant product page, accompanying product information, order documentation, or our Product Support & Warranty information.

What should I do if my product develops a problem?

If you experience an issue involving an ornament, hanging loop, ribbon, stand, decorative component, or another product feature, avoid forcing, repairing, or modifying the affected area before contacting us.

If assistance is needed, email:

• Email: service@zeotiva.com

Please provide:

• Your order number

• Product name

• A short description of the problem

• Clear photographs where relevant

• A short video demonstrating the issue where possible

Providing these details can help our customer care team review your request more efficiently.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed during checkout.

Prices on zeotiva.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled through the payment methods and payment-service providers presented during checkout.

ZEOTIVA will not ask you to send complete payment-card information through ordinary email or customer-support messages. Please see our Payment & Security information for additional details.

Product Information

Where can I find specifications for a particular product?

Detailed information is provided on each individual product page and may include:

• Dimensions and weight

• Materials and finishes

• Color and decorative details

• Included hanging accessories, ribbons, stands, or parts where applicable

• Care and storage instructions

• Recommended use and display guidance

Because features differ between products, please review the applicable product page before purchasing.

Can the color look different when I receive the product?

Slight differences are possible.

Screen settings, lighting conditions, photography, crafting techniques, finishes, and normal manufacturing variations can all affect how a color appears. We make reasonable efforts to represent each product accurately.

Will every ornament have an identical finish?

Not necessarily.

Ornaments featuring hand-painted details, glitter accents, textured surfaces, sculptural forms, or other distinctive features may show minor variations between individual pieces or production batches. These differences can occur naturally as part of the manufacturing and crafting process and do not necessarily indicate a defect.

Contact Us

For assistance with an order, shipping, returns, product care, specifications, warranty support, or product use, please contact:

• Email: service@zeotiva.com

For order-related enquiries, please provide your order number whenever possible. For product assistance, including the product name and a brief description of your question or issue will help our team respond more efficiently.

• Brand: ZEOTIVA

• Website: zeotiva.com

• Legal Entity: Shenzhen Mitong Technology Co., Ltd.

• Registered Address: Room 1508-061, 15th Floor, Armed Police Building, No. 7057 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen

• Unified Social Credit Code: 91440300MAE9F36D58

• Customer Support Email: service@zeotiva.com

ZEOTIVA — Creative Ornaments for Holiday Moments.