Contact Us

Contact ZEOTIVA

Welcome to ZEOTIVA.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your holiday decor arrives, our customer care team is available to help.

For questions about our Christmas ornaments, hanging decorations, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

  • Email: service@zeotiva.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the ornament's condition, hanging loop, ribbon, delicate features, or another product detail

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

  • Support Email: service@zeotiva.com

  • Service Hours: Monday–Friday | 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during peak holiday seasons, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Ornament and product information

  • Storage and care guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product dimensions, features, and materials

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If an ornament or hanging decoration arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Product Support

ZEOTIVA curates creative Christmas ornaments and hanging decorations across three distinctive collections:

  • Modern Ritual Collection: Contemporary and sculptural ornaments designed around modern forms, textures, subtle metallic tones, and refined holiday styling.

  • Dreamy Sweet Collection: Soft, charming, and playful ornaments featuring dreamy colors, winter figures, glitter accents, and cheerful holiday elements.

  • Whimsical Art Collection: Expressive and imaginative hanging decor featuring artistic forms, handcrafted-style details, unique silhouettes, and creative decorative pendants.

If you need assistance with a ZEOTIVA product, we can help with questions concerning:

  • Ornament dimensions and weight

  • Materials and finishes (glass, ceramic, resin, wood, fabric, metal)

  • Hanging loops, hooks, ribbons, and included accessories

  • Decorative and sculptural details

  • Storage and cleaning guidance

  • Product variations

  • Display recommendations

  • General product information

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

ZEOTIVA welcomes enquiries from retailers, interior stylists, commercial purchasers, home and lifestyle businesses, gift retailers, holiday specialty shops, and other potential partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:

  • Email: service@zeotiva.com

To help us identify your request, you may use:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Company Information

  • Brand: ZEOTIVA

  • Website: zeotiva.com

  • Legal Entity: Shenzhen Mitong Technology Co., Ltd.

  • Registered Address: Room 1508-061, 15th Floor, Armed Police Building, No. 7057 Beihuan Avenue, Kangxin Community, Lianhua Subdistrict, Futian District, Shenzhen

  • Unified Social Credit Code: 91440300MAE9F36D58

  • Customer Support Email: service@zeotiva.com

zeotiva.com is owned and operated by Shenzhen Mitong Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding an ornament that suits your holiday style to receiving, displaying, and storing your order, we want your experience with ZEOTIVA to remain clear and straightforward.

Whenever you need assistance, contact us at: service@zeotiva.com

Thank you for shopping with ZEOTIVA.

ZEOTIVA — Creative Ornaments for Holiday Moments.